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MISSISSUAGA, ONTARIO -- (Marketwired) -- 06/10/14 -- Portway International, the leading global Business Process Outsourcing (BPO) provider specializing in the logistics and customs brokerage industries, today released a whitepaper entitled, "Seven Key Things to Consider when Outsourcing Customs Processing." The paper, written by Jonathan Robinson, president and CEO of Portway International, endeavors to outline the most important considerations for customs brokers with regard to outsourcing, from selecting an outsourcing business partner to protecting businesses from the risks associated with the practice. The whitepaper is available to download for free at http://www.portwayintl.com/seven-key-things.

While outsourcing may be one of the hottest topics in business today, little information is available to guide outsourcing functions relative to customs brokerage or freight forwarding. Robinson offers the following seven points he believes are critical when considering outsourcing:

1.  Cost and pricing: How do providers of outsourced services manage to
    deliver those services at a lower cost than you can internally?
2.  Objectives: Outsourcing will provide a number of benefits beyond simple
    cost reduction - are you prepared to capitalize?
3.  Identifying Opportunities: Which internal functions should Customs
    Brokers target to outsource? More importantly, which functions should
    not be outsourced?
4.  Service Levels - Speed and Accuracy: How are service levels are set,
    measured and achieved internally? Can an outsourcing service provider
    exceed your current service levels?
5.  Transition and Implementation: How will you and your service provider
    transition functions the outsourced team?
6.  Communication and Attrition: How much information should be shared and
    when? Poor communication leads to unwanted attrition. Attrition may
    happen, regardless. How can you manage it?
7.  Choosing the Right Partner: Your outsourcing service provider will
    become one of your most important business partners. How can you choose
    the right provider?

"Amazon.com lists almost 6,000 books on the topic of outsourcing," notes Robinson. Compare that to the 2,500 titles relating to rocket science in Amazon's expansive catalog, and you can begin to understand the importance of outsourcing in today's global economy - and how great the need is for reliable information on the topic. "Those 6,000 titles address the outsourcing of finance, HR, Insurance, legal, research, data entry and many others business disciplines, but there's very little information relating specifically to customs brokerage or freight forwarding businesses. There is a clear need for guidance in this area." As CEO of a company with over 50 years of experience delivering quality services in logistics and customs brokerage services, Robinson felt qualified to provide information to the market.

To download a complimentary PDF of "Seven Key Things to Consider when Outsourcing Customs Processing," interested professionals may visit http://www.portwayintl.com/seven-key-things. For more information about Portway International, please visit www.portwayintl.com.

About Portway International

Portway International is a leading global Business Process Outsourcing (BPO) provider specializing in the logistics and customs brokerage industries. The company manages some of Canada's largest customs and logistics services and has earned a reputation for exactitude by maintaining a 99 percent process accuracy rate.

Headquartered in Mississauga, ON, Portway has over 50 years of experience, and delivers scalable, reliable and innovative outsourcing solutions that drive profitability for companies worldwide. For more information and to register for a complimentary 30-day trial, please visit www.portwayintl.com.