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OVERLAND PARK, KS -- (Marketwired) -- 08/01/13 -- TSANet (Technical Support Alliance Network), the industry's largest vendor-neutral support alliance, has announced two recent additions to the TSANet Board of Directors. The organization's Bylaws account for individuals who may leave the Board allowing another representative to be elected into a board position.

Meg Heller at Oracle and Jo Paulla Baca at Citrix Systems have been elected to serve the remainder of the term held by their member company. Heller and Baca join the existing board members: Ted Williams at Red Hat, Jill Scola at EMC, Pamela Fowler at Actian Corporation, Jason Veit at Symantec, Mark Mueller at Microsoft, Narayan Anand at VMware, and Armando Calderon at IBM.

TSANet board members provide leadership and direction for the organization. "TSANet is transforming its position in the industry and providing more and more value to our members with hosted custom groups and soon looking to serve members with multivendor CRM connectors and knowledge bases," said Dennis Smeltzer, TSANet president. "The board's involvement in these areas is vital to providing the entire membership the offerings needed to support their customers in multivendor environments. I'm looking forward to working with our two new additions."

Meg Heller currently directs the Operations function for Oracle Premier Support Business Operations. In this capacity, Meg is responsible for M&A, Business Approvals, Sales and Entitlements Systems and Process. Meg Heller has over 30 years of experience in the Computer IT Industry.

Jo Paulla Baca currently is the Director of Americas Networking Technical Support at Citrix Systems. She is responsible for all aspects of the Americas Technical Support teams for all Citrix Networking/Cloud product groups. Jo leads a team of more than 70 direct and indirect employees supporting Americas channel partners and Enterprise customers.

About TSANet

Founded in 1993, TSANet is a worldwide, multivendor alliance that offers an industry-wide forum to facilitate servicing multivendor customers while providing an infrastructure for more efficient multivendor problem solving. TSANet, a Not-For-Profit organization, is dedicated to improving member-to-member multivendor collaboration. Membership consists of more than 600 software and hardware companies. TSANet can be reached at (913) 345-9311 or at www.tsanet.org.

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