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AUSTIN, TX -- (Marketwired) -- 09/03/14 -- Zenoss Inc., the leading provider of unified monitoring and analytics solutions for physical, virtual, and cloud-based IT infrastructure and applications, today announced a new Microsoft Lync ZenPack for monitoring the availability and performance of the Microsoft Lync application. Working together with recently updated ZenPacks for the Microsoft environment including Windows, Hyper-V and the existing ZenPack for Azure, Zenoss not only monitors the Lync service itself, but also the entire underlying infrastructure that supports the service.

"Zenoss is about holistic, unified monitoring and with this ZenPack we are adding more applications into the mix. Organizations standardized on Microsoft now have the ability to do end-end management of their environment, virtual, physical or even cloud," stated Alan Conley, CTO at Zenoss. "Nearly all enterprises rely on unified communications. Zenoss' capabilities can quickly identify and resolve issues no matter where in your environment they might occur."

The new Microsoft Lync ZenPack provides capabilities that are common across many of our commercial ZenPacks, including:

• Discovery and Modeling: Automatically identifies Lync sites, nodes (computers) and services running on those nodes, along with their relationships to other infrastructure resources
• Performance Monitoring: Monitors all the metrics that help you understand the health and performance state of your Lync environment, such as average holding time for incoming messages, average message processing time, number of active conferences, number of users, total failed calls, current parked calls, media connectivity failure, and authentication failures.
• Event Management: Issues alerts if any of the above performance metrics exceed defined thresholds and provides the ability to trigger automated remediation for defined scenarios
• Service Impact: Models the relationship between the service and underlying infrastructure components to provide service-centric views into availability and performance risk, along with automated root cause analysis for service issues

The Microsoft Lync ZenPack is available free of charge to all Zenoss Service Dynamics customers.

The Microsoft Windows ZenPack, which allows IT Operations teams to manage performance and availability monitoring for Active Directory, Exchange, Microsoft Cluster Services, and IIS all through a single interface, now includes:

• Support for monitoring fail-over clustered MS-SQL instances
• WinCommand notification
• Support for Service Impact
• Ability to monitor Windows event logs

Available as an on-premise or cloud-based service, Zenoss Service Dynamics provides unified, automated performance and availability monitoring and event management for your entire IT infrastructure. Robust APIs facilitate easy integration with provisioning systems, service desk applications, CMDBs, and orchestration systems.

About Zenoss
Zenoss is a leading provider of unified monitoring and analytics software for physical, virtual, and cloud-based IT infrastructures. Over 35,000 organizations worldwide have deployed Zenoss to manage their networks, servers, virtual devices, storage, and cloud infrastructure, gaining visibility and control of their IT operations.