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PLEASANTON, CA -- (Marketwire) -- 09/19/12 -- FrontRange Solutions, the only Hybrid ITSM solutions provider that delivers a Service Management solution with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud, today announced the appointment of Fred Johannessen as vice president of alliances and channels. Johannessen will refine and execute a global alliance and channel strategy that will focus on the development of partnerships with major global IT companies to accelerate adoption of Hybrid IT Service Management.

In this newly created role, Johannessen will have direct responsibility for all strategic alliances, technology alliances and building/managing the overall global partner program. Johannessen brings over 25 years of experience in enterprise software with a strong emphasis on the development of industry-leading partner ecosystems.

Prior to FrontRange, Johannessen was VP of business development at ScienceLogic, a data center and cloud management startup. He also spent 16 years with BMC Software where he held numerous leadership positions including VP of Technology Alliances. During his tenure at BMC, he was responsible for building a partner organization that was referred to by industry analysts as a competitive differentiator for the company.

"Fred Johannessen brings to FrontRange a unique blend of IT service management experience and the knowledge of how to apply this in building a global network of loyal and productive business relationships," said Jon Temple, president and CEO of FrontRange. "With more and more customers wanting to select service management solutions that provide the flexibility to move between the cloud and traditional on-premise deployment models, we are now seeing the very same requirement coming from a wide spectrum of technology providers. Fred's joining could therefore not come at a better time and partnership momentum will be a critical element in our plans for continued growth."

"Having been in service management for over 15 years, I have seen the market evolve beyond the approach offered by legacy vendors. The next generation of ITSM solution has to offer the flexibility of being on-premise or cloud -- it cannot be an either/or decision for customers. I am joining FrontRange because it's clear that we can change the game and I see unlimited potential for the company," states Johannessen. "I am eager help drive FrontRange growth in the ITSM market by creating a world-class alliance and channel organization."

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About FrontRange Solutions

FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. FrontRange manages millions of service interactions a day for more than 15,000 leading organizations around the world. FrontRange enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Pleasanton, Calif. and can be found at www.frontrange.com/

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