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PLEASANTON, CA -- (Marketwire) -- 03/06/13 -- Percona, the company that makes MySQL faster and more reliable, today announced the general availability of the Percona Remote DBA service to provide organizations with comprehensive database administrator (DBA) expertise as a service. Percona Remote DBA experts login to a company's MySQL servers remotely to apply operational best practices that optimize performance and availability, install monitoring software, and respond 24x7 to database problems. Percona Remote DBA is offered for a fixed monthly fee based on deployment size and includes an unlimited number of issues, eliminating budgetary surprises and offering a clear return on investment.

"The day after we signed the contract, the Percona Remote DBA team swarmed into our system like ants looking for ways to improve it, and our performance immediately went up," said Kirk Elder, chief technology officer at Wellcentive, Inc., which has been a beta user of the Percona Remote DBA service since October of 2012. "Since then, nearly every day, they proactively look for some way to go the extra mile, to look deeper to find a better way to do something. We think of Percona as an extension of our internal team because they clearly care about our database performance as much as we do, and they're always available when we need them."

Unlike other remote DBA offerings, Percona Remote DBA includes all standard DBA services, including 24x7 monitoring and issue resolution, server back-up and verification, proactive tuning and maintenance, configuration of replication, data recovery, and more. Percona Remote DBA also supports most versions of MySQL, including Oracle MySQL, Percona Server, and MariaDB, as well as Percona XtraDB Cluster and other high availability architectures and tools. Available to organizations worldwide, Percona Remote DBA is supported by a worldwide team that is on duty 24x7. The MySQL servers may be installed in a customer's data center, in a hosting provider's facility, or with a cloud-based MySQL service.

Percona offers Remote DBA at two service levels, Gold and Platinum. Both service levels offer:

• 24x7 monitoring and issue resolution for MySQL servers
• Setup of backups and monitoring to verify successful completion
• Proactive tuning and maintenance of MySQL servers to eliminate and avoid performance issues
• If required, configuration of replication and verification of consistency
• Data recovery in case of data loss

The Platinum service level also includes advanced, proactive maintenance and tuning on the most critical servers, and unlimited operational tasks, such as online database schema changes, data extraction, and query tuning. The Gold service level includes a 30-minute service level agreement (SLA) while the Platinum service level includes a 15-minute SLA.

Quotes

Peter Zaitsev, Co-founder and CEO for Percona
"Percona's passion for database performance really shows in the way our Remote DBA team looks for every conceivable way to improve our customers' deployments. And because it's offered for a low, fixed monthly fee, the service is perfect for the vast number of companies that demand the highest levels of database performance for their mission-critical applications but can't afford to hire a DBA rock star."

Company Information

About Percona

Percona has made MySQL faster and more reliable for over 1,800 consulting and support customers worldwide since 2006. Percona provides enterprise-grade MySQL Support, Consulting, Training, Remote DBA, and Server Development services to companies such as Cisco Systems, Alcatel-Lucent, Groupon, and the BBC. Percona's founders authored the definitive book High Performance MySQL from O'Reilly Press and the widely read MySQL Performance Blog. Percona also develops software for MySQL users, including Percona Server, Percona XtraBackup, Percona XtraDB Cluster, and Percona Toolkit. The popular Percona Live conferences draw attendees and acclaimed speakers from around the world. For more information, visit www.percona.com.

Percona® and XtraBackup® are registered trademarks of Percona LLC. All other registered and unregistered trademarks in this document are the sole property of their respective owners.

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