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SUNNYVALE, CA -- (Marketwire) -- 05/08/12 -- KANA Software, Inc., a global leader in customer service solutions used by more than 600 enterprises including half of the Global 100 and more than 200 government agencies, today announced it is the recipient of a Customer Interaction Solutions 2012 CRM Excellence Award.

The winners were named by TMC, a global, integrated media company, and the awards presented by its premier publication, Customer Interaction Solutions. According to TMC, the award recognizes a company's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire customer lifecycle. Based on hard data, facts and figures, the CRM Excellence Award winners have demonstrated the improvements their products have made in their clients' businesses.

KANA was awarded the CRM Excellence Award in the Service Experience Management (SEM) category. The award-winning KANA Service Experience Management (SEM) platform combines comprehensive Customer Relationship Management (CRM), Business Process Management (BPM), Knowledge Management, Analytics and Social Media to support the delivery of good experiences on brand and on budget across all service channels.

"We are thrilled to be recognized with the CRM Excellence Award for SEM," said James Norwood, CMO, KANA. "Leading B2C brands and government entities leverage KANA SEM to provide a complete customer-service ecosystem that delivers unprecedented visibility into, and control of, service processes and the customer experience. With KANA SEM, businesses can rapidly support optimal customer experiences across all channels."

About KANA Software
KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA Service Experience Management (SEM) lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global 100 and more than 250 government agencies. KANA is based in Silicon Valley, California and has offices worldwide. For more information visit www.kana.com.

Follow KANA on Twitter: http://twitter.com/KANAsoftware

KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.

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