Benchmarking: The path to service excellence and service desk efficiency - Seguridad Mania.com - España y América Latina

With the global economic downturn, there is pressure on CIOs to drive digital transformation, adopt intelligence tools, and deliver with fewer resources. To reach the highest standards of excellence for IT services, IT leaders need to make the improvements necessary to reach those standards. Implementing tools and technologies that allow rapid deployment of process changes are important for IT and the business to realize value faster.  Join Subhashree Veeraraghavan as she speaks about how benchmarking helps organizations prioritize and allocate resources strategically and the need for solutions to be fast, easy, affordable, and powerful.  Key takeaways from this session include:   How benchmarking improves processes, products, and services   Measuring and tracking the seven (7) KPIs of service management   What levers to pull to enhance employee experience and improve agent productivity  How a Freshworks customer achieved fast time-to-value with their ITSM solution