Why people resist change, what to do about it. - Seguridad Mania.com - España y América Latina

We look to ITIL processes like Change, Release and Configuration Management to give us more control, insight and improved performance just find massive resistance to change. Time and again our IT improvementS eludes us because of ‘Resistance to change’. However ‘Resistance to change’ puts the blame on the ‘Resistor’ and absolves our own ineffective and outdated way we implement change To gain the benefits of next generation Service Management, we need next generation Organizational Change practices to get us there Join Paul Vos as he challenges your thinking by presenting proven Organizational Change (OCM) best practices and learn how to prevent false starts and change fatigue. Change does not have to be a frustrating tug of war, learn how to get change right in one go!