San Francisco Bay LIG: Knowledge Management for Service Innovation - Seguridad Mania.com - España y América Latina

Abstract: Name: Corde Wagner, ITIL Expert, IT Operations ITSM / ITIL Branch Chief, DirectViz Solutions, Inc About this Presentation: " Service Management Innovation through Knowledge Management Sharing" Knowledge is Power. How can we leverage knowledge management, to produce service manageement advantage? IT Knowledge Management (KM) translates to improved customer servicee experience, empowered response and resolution times, increased time to market, and streamlined operational and service delivery costs. This discussion will cover the approach to Knowledge Management, and how to leverage the "people, process, and technology" to foster innovation and collaboration on an effective KM program. Corde Wagner - ITIL Expert, IT Operations, ITSM, and ITIL Branch Chief, DirectViz Solutions, Inc Corde Wagner is a retired US Army Sergeant Major with 10 years of results oriented leadership in ITSM and ITIL Implementation and consulting and over 25 years of practioner experience managing high performance IT Teams, services, operations and data center in major corporate consolidations, ecCommerce, data center, government service management, process maturity assessments, analysis and continual service and process improvement.