Workforce Management - Seguridad Mania.com - España y América Latina

Workforce management (WFM) is fast becoming an essential part of any businesses technology ecosystem. Particularly those needing to meet the demands of increasing workloads without increased budgets. In this webinar, NewVoiceMedia and Monet Software will share how you can get the most out of automating your staffing to ensure you always have the right people on at the right times. It will provide advice on key considerations for your service delivery and give you actionable insights to start implementing today. It will also guide you through how best to balance the cost vs. service dilemma, ensuring you get the most out of your team without over stretching them or compromising service levels. You'll also meet Nick Johnson, and learn how Sparefoot improved their call center operations and increased service levels with NewVoiceMedia and Monet Software. We'll identify the next steps on your WFM journey, highlighting where you can make considerable improvements across your contact center and elevate service levels to improve your customers’ experience.