General Dynamics IT: 5 Steps to Implementing a Successful CX Program - Seguridad Mania.com - España y América Latina

As technology rapidly evolves, customers expect superior service, intuitive interactions with organizations and access to services in a way they prefer – at a time they are available and in a manner that fits their individual needs. More and more, organizations are adopting Customer Experience (CX) as a strategic initiative to better understand and deliver for their customers. Join us to learn how to successfully implement a customer experience program that will deliver an easy, effective and consistent experience for your customers and increase adoption internally.