Journey management is the new catch-phrase top performing companies are looking to understand and incorporate into their business activities. Using multiple channels is no longer a differentiator. To succeed, CEM executives must marry omni-channel and journey management activities and pay special attention to fulfilling the precise needs of each buyer during every interaction.

Journey management users enjoy a 79% greater annual increase in cross-sell / up-sell revenue. Companies that are not journey mapping jeopardize the relevancy and timeliness of customer conversations, and they are likely to frustrate and lose buyers. Want to reap the benefits and avoid the pitfalls?

Join Omer Minkara, Research Director of Contact Center & Customer Experience Management at Aberdeen Group, to uncover the latest trends and strategies in customer satifsaction.

Attend the webinar to learn:

    The business value of customer journey management
    How journey management influences CEM programs
    Ways to craft and execute relevant content to maximize customer lifetime value
    How the Best-in-Class align their activities with changing buyer needs

Hora

19:00 - 20:00 hs GMT+1

Organizador

Aberdeen Group
Compartir
Enviar a un amigo
Mi email *
Email destinatario *
Comentario *
Repite estos números *
Control de seguridad
Abril / 2026 223 webinars
Lunes
Martes
Miércoles
Jueves
Viernes
Sábado
Domingo
Lun 30 de Abril de 2026
Mar 31 de Abril de 2026
Mié 01 de Abril de 2026
Jue 02 de Abril de 2026
Vie 03 de Abril de 2026
Sáb 04 de Abril de 2026
Dom 05 de Abril de 2026
Lun 06 de Abril de 2026
Mar 07 de Abril de 2026
Mié 08 de Abril de 2026
Jue 09 de Abril de 2026
Vie 10 de Abril de 2026
Sáb 11 de Abril de 2026
Dom 12 de Abril de 2026
Lun 13 de Abril de 2026
Mar 14 de Abril de 2026
Mié 15 de Abril de 2026
Jue 16 de Abril de 2026
Vie 17 de Abril de 2026
Sáb 18 de Abril de 2026
Dom 19 de Abril de 2026
Lun 20 de Abril de 2026
Mar 21 de Abril de 2026
Mié 22 de Abril de 2026
Jue 23 de Abril de 2026
Vie 24 de Abril de 2026
Sáb 25 de Abril de 2026
Dom 26 de Abril de 2026
Lun 27 de Abril de 2026
Mar 28 de Abril de 2026
Mié 29 de Abril de 2026
Jue 30 de Abril de 2026
Vie 01 de Abril de 2026
Sáb 02 de Abril de 2026
Dom 03 de Abril de 2026

Publicidad

Lo más leído »

Publicidad

Más Secciones »

Hola Invitado