How CorVel Uses Five9 to Reduce Costs and Improve Healthcare Management - Seguridad Mania.com - España y América Latina

Servicing the $3 Billion U.S. Healthcare Industry, CorVel is a national provider of risk management solutions for employers, third party administrators, insurance companies and government agencies. They provide claims and healthcare management for workers compensation, health, disability and liability. Using a national team of associates, they process over 180,000 claims per year resulting in $620 million in annual claims payments. Their associates which include in-take specialists, nurses and supervisors engage with injured workers and subscribers over the phone using Five9's Cloud Contact Center Software. Using a robust technology platform, CorVel has been able to save $4 Billion in annual bill review costs. Find out how:

 

- CorVel uses Five9 to handle in-bound claims over the phone

- Deploys both remote and 'brick-and-mortar' agents

- Quickly trains registered nurses to provide phone-based consulations

- Routes calls to specialists based on skills for injuries, care services and pharmacy

- Eliminated customer complaints with improved up-time

- Improved quality through call recordings