Servicing the $3 Billion U.S. Healthcare Industry, CorVel is a national provider of risk management solutions for employers, third party administrators, insurance companies and government agencies. They provide claims and healthcare management for workers compensation, health, disability and liability. Using a national team of associates, they process over 180,000 claims per year resulting in $620 million in annual claims payments. Their associates which include in-take specialists, nurses and supervisors engage with injured workers and subscribers over the phone using Five9's Cloud Contact Center Software. Using a robust technology platform, CorVel has been able to save $4 Billion in annual bill review costs. Find out how:
 
- CorVel uses Five9 to handle in-bound claims over the phone
- Deploys both remote and 'brick-and-mortar' agents
- Quickly trains registered nurses to provide phone-based consulations
- Routes calls to specialists based on skills for injuries, care services and pharmacy
- Eliminated customer complaints with improved up-time
- Improved quality through call recordings

- Improved adherence through monthly and adhoc reporting 

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