Customer Engagement is the new normal - Seguridad Mania.com - España y América Latina

n today's business atmosphere, standing out and creating lifelong connections with customers is getting tougher and tougher as customers in both B2C and B2B relationships become more educated and demanding. The simple fact is, the way we approach the customer needs to change. Gone are the days of standalone "call centers" and sales people who think their job is done once the customer signs on the dotted line. Instead, organizations of all shapes and sizes must adapt into a culture that supports a consistent and cohesive customer experience along the entire lifecycle. In this webinar, customer experience expert and author of "CRM at the Speed of Light" Paul Greenberg and SugarCRM Head Evangelist Martin Schneider will sit down to discuss the cultural and technological necessities to survive in this "new normal."

In this webinar you'll learn how leveraging CRM to automate key business processes and orchestrate customer interactions can drive dramatic leaps forward in customer satisfaction and real business results — for example:

One financial services company was able to increase daily customer acquisition by 16x through linking sales and onboarding processes

A major insurance provider was able to cut data entry staff by 92% and increase sales productivity by 20% through an "always available" mobile engagement strategy

A leading logistics provider was able to see 30% efficiency gains by streamlining the post sales processes for VIP customers

Join us September 9th for this informative discussion!