Driving Service Excellence through Competencies - Seguridad Mania.com - España y América Latina

As clear as it seems that competencies and learning should be connected, that is clearly not the case for many organizations. According to Brandon Hall Group’s Learning & Development Benchmarking study, 72% of companies have a system in place to manage competencies, and only 24% of them say there is a high level of integration with learning. In fact, 30% say there is actually no integration. If an organization cannot use L&D to address competencies and any gaps that may exist, exactly what are they managing? 

One organization that recognized the importance of competency management was a life sciences firm SCIEX. This webinar will discuss the journey that the service organization at SCIEX embarked on to identifying an opportunity by integrating a competency model in the Learning and development of their associates and leveraging technology to ensure success. 

Join David Wentworth, Principal Learning Analyst with Brandon Hall Group, Joe Lepore, Head of Global Service Training at SCIEX and Kimberly Wiebe, Global Service Training Program Manager at SCIEX as they explore the challenges that SCIEX was facing and how they designed a plan to consolidate and manage their competencies, as well as execute learning to address any gaps. 

Discussion topics include: 

• Research into competency management 

• Past state of competencies at SCIEX 

• Design/delivery of SCIEX’s competency program 

• Outcomes