Business Integration – The critical component for banks to be future-ready - Seguridad Mania.com - España y América Latina

According to a PwC report “One of the main reasons many banks world over have resisted embracing a customer-centric model is because of integration challenges.” The future of most financial institutions depend on the strong connections they forge with customers. The relationship between banks and customers are constantly evolving and they need to adapt and connect in new ways with the customer to remain competitive today and win tomorrow’s customer. Mobile technology and social media are presenting opportunities and challenges to reach out to the customers like never before. While driving customer centric transformation initiatives are important for the bank, it is also extremely critical for the banks to have a strong Run the Bank strategy to drive operational efficiencies and manage cost pressures. Business integration plays a very critical and powerful role in designing and implementing Transform the bank and Run the bank initiatives. Despite the evident dividends banks seem to wrestle with their technology plans and investment decisions. In this session, we will address a few effective strategies for banks to address the challenges posed with integrating technology and business and how banks can take the leap towards a)Leveraging the strong multichannel interaction and delivering a seamless customer experience b)Segmenting consumers dynamically through real-time insights c)Tailoring real time offers based on real-time customer data d)Run the bank initiatives with focus on efficiencies and cost savings. With the right partner and technology expertise, you can deliver seamless banking experience to your customer.