Service Management beyond the IT department - Seguridad Mania.com - España y América Latina

The IT department is not the only department dealing with requests and questions from their customers. HR, Facility, Fleet, Hospitality and many others have the same requirement as IT does yet they lack applications to support this. More and more these departments turn to IT to see if they can use the ITSM tool of the IT department. ITSM tool vendors have started to recognize this and are adapting their tools to support Service Management beyond the IT department. The promise of higher efficiency and lower cost certainly exists but what are the pitfalls to avoid and what are critical success factors? This webinar will give you some very practical tips to successfully integrate multiple departments into one service management application.