Voz analytic en Call Center con Call Miner Eureka - Seguridad Mania.com - España y América Latina

 

Luckily you have the interaction analytics to provide them…quickly. Join Speech Technology award winner and global contact center customer engagement provider, Afni, on this webinar. Quality Supervisor, April Bevolden, will share several examples of how Afni uses speech and text analytics to improve customer satisfaction and positively impact the bottom line. In one story, April explains how Afni used analytics insights to help diagnose the cause and discover the cure for what was ailing one of its clients. 

 

In this webinar you’ll learn how Afni:

Reduced coach prep time by 40% by providing more accurate data and isolating specific examples for agents to fix.

Mined for key phrases that they wanted agents to use to close the sale, reviewed trends and provided supplemental coaching to improve close rates

Reduced the time spent on quality assurance by 63%

Can provide more feedback to its clients on their customers’ issues so they can be addressed before they become real problems.