In this webinar, Ovum and NICE will share insights on key industry trends for service providers, including churn rates and drivers for customer loyalty in the communications industry.
Ovum analysts Aphrodite Brinsmead and Chantel Cary will talk about how service providers can benefit by implementing an interaction analytics system to manage operational metrics and the customer experience. Nick DelleCave, Manager, Advisory & Emerging Services, at NICE will present a case study showing the ROI for investing in customer interaction analytics.