A 360° Customer View for Telecoms: Driving Value from Data - Seguridad Mania.com - España y América Latina

One of the most critical assets for a telecommunications service provider is their data. As ever-increasing customer, product and network data volumes pour through the organizational networks worldwide, it becomes more difficult to maintain, control and derive value out of them. Some challenges include: • Inaccurate customer records and reporting • Duplicate product information and mismatched assets • Rising customer dissatisfaction due to call center inefficiencies These challenges not only cause system inefficiencies, but also have an impact on the revenue and bottom-line for the provider. Join our speakers to understand how these challenges can be overcome and how the data can be created, maintained and analyzed to enhance its value through master data management (MDM). Tech Mahindra has built an accelerator using Informatica’s market-leading multi-domain MDM solution and we will demonstrate the system to show how telecoms can ensure that the consistency, accuracy, stewardship and accountability of data is kept intact across the organization.