As call center industry professionals know, balancing agent resources with call and contact volume is a key strategic component for achieving call center efficiency.  Without the right tools in the ever-increasing complex environment of Contact Center operations, Contact Center managers struggle to achieve their objectives.  Forecasting, budgeting, capacity planning, and hiring planning are the crucial elements for operational success. Workforce management software vendors are continually incorporating new features to drive rapid ROI.
 
We will demonstrate:   
 
1. Calabrio provides an integrated solution that transforms essential but otherwise complicated, time consuming call center tasks, such as  forecasting, scheduling, and reporting, into simple, efficient endeavors.  Calabrio will provide an overview of its integrated capabilities, and demonstrate a few specific, powerful elements of this important solution that can be used to empower the workforce. 
 
2. The power of the cloud and what makes the multi-channel cloud WFM of today a game-changer in the modern contact center. From breaking down barriers of entry for contact centers of all sizes, to meeting the needs of today's cross-channel consumer, WFM that is part of a full cloud-based WFO and integrated contact center infrastructure creates a world of new opportunities. inContact will walk you through just a few of them!
 
3. How Aspect can eliminate the need for a lot of external reporting and provide the WFM analyst with the power to answer business questions by correlating employee centric information from all across the Workforce Management solution. This increases the WFM users ability to identify the right group of employees based on multiple criteria & scenarios for use in scheduling, shift bidding, coaching and much more.  Customers find this application easy to use and reduces their time in “finding” the right employee, a time savings that they just don’t have on a day to day basis. 

  

Hora

19:00 - 20:00 hs GMT+1

Organizador

CRMXchange
Compartir
Enviar a un amigo
Mi email *
Email destinatario *
Comentario *
Repite estos números *
Control de seguridad
Abril / 2026 222 webinars
Lunes
Martes
Miércoles
Jueves
Viernes
Sábado
Domingo
Lun 30 de Abril de 2026
Mar 31 de Abril de 2026
Mié 01 de Abril de 2026
Jue 02 de Abril de 2026
Vie 03 de Abril de 2026
Sáb 04 de Abril de 2026
Dom 05 de Abril de 2026
Lun 06 de Abril de 2026
Mar 07 de Abril de 2026
Mié 08 de Abril de 2026
Jue 09 de Abril de 2026
Vie 10 de Abril de 2026
Sáb 11 de Abril de 2026
Dom 12 de Abril de 2026
Lun 13 de Abril de 2026
Mar 14 de Abril de 2026
Mié 15 de Abril de 2026
Jue 16 de Abril de 2026
Vie 17 de Abril de 2026
Sáb 18 de Abril de 2026
Dom 19 de Abril de 2026
Lun 20 de Abril de 2026
Mar 21 de Abril de 2026
Mié 22 de Abril de 2026
Jue 23 de Abril de 2026
Vie 24 de Abril de 2026
Sáb 25 de Abril de 2026
Dom 26 de Abril de 2026
Lun 27 de Abril de 2026
Mar 28 de Abril de 2026
Mié 29 de Abril de 2026
Jue 30 de Abril de 2026
Vie 01 de Abril de 2026
Sáb 02 de Abril de 2026
Dom 03 de Abril de 2026

Publicidad

Lo más leído »

Publicidad

Más Secciones »

Hola Invitado