Amp Your Customer Service Statistics to Improve Salesforce Service Cloud - Seguridad Mania.com - España y América Latina

Your customers deserve great service, but nothing destroys goodwill more than long wait times, unanswered questions and being treated like a number. So how can you deploy CRM to fix these issues and keep delighting your best customers? Salesforce is undoubtedly one of your most crucial CRM investments and one of today's most powerful cloud ecosystems — but poor deployment choices and massive app proliferation can introduce integration complexity that can dramatically impact the Salesforce data and ultimately drive down customer satisfaction scores. Join Clive Bearman, Director of Product Marketing at Informatica, Justin Donlon, Business Intelligence Solution Architect at Carbonite, and Mike McDermott, SVP of Business Development at Primitive Logic, as they discuss how to best tame the data integration complexity and amp your customer service. Clive will discuss connectivity and integration scenarios across the Salesforce portfolio, not just Sales Cloud. Justin will explain how Carbonite attained an independent 9.5 out of 10 satisfaction score. Mike will conclude with practical implementation advice to enable you to deepen your relationships with your customers At the end of the webinar, you’ll understand where and when to use the most appropriate techniques, and how to score quick wins for better customer service.