Tracking Down Transactions - Seguridad Mania.com - España y América Latina

Taking care of customers is a critical aspect of any consumer oriented business. Many large financial institutions and retailers have made significant investment in call center operations to help deal with customers who may be having trouble with a purchase or ATM withdrawal transactions done via a credit or debit card. Sometimes the transaction has just taken place, but in other cases, the transaction in question may have been done days or even weeks in the past. This often means that there multiple systems to search and multiple sources of transaction data to interrogate. Fortunately, there are easier and faster ways to get at the data, no matter where it resides. In this webinar, the IR team will review case studies for several clients who are improving their customer service capabilities, reducing call times and improving operational efficiency by deploying Prognosis Business Insight with a comprehensive Transaction Search capabilities.