Better Customer Service Desk using Lean IT Thinking - Seguridad Mania.com - España y América Latina

Listen to real-world examples of how Lean IT made a difference. •Better IT customer service desk by reducing Muda (waste) to improve incident flow. •IT prevents loss of major business customers by reducing Mura (variance) to improve customer services. •Service Desk managers develop strategy & tactics to free up executive resources by reducing time spent on major outages. See how Lean CSI methods, tools and techniques were used to overcome barriers to change. •Everything is top priority •Too busy fire-fighting •That’s never worked here before •No executive buy-in •Under time-crunch to get things done •Resource capacity/skill/knowledge constraints •People naturally resist change •Making improvements stick and deliver value is not easy. This session is to share how IT Managers used proven Lean IT improvement practices to deliver quality to customers, identify waste and eliminate it, improve efficiency and the overall speed of execution.