Caso Práctico: Lucha contra el Churn en la telecos Sprint - Seguridad Mania.com - España y América Latina

Reducing customer churn is a critical objective for almost any business. This is particularly true for Communication Service Providers, where churn can have a severe impact on financial performance. As penetration rates exceed 100% in developed markets, improvements in retention to enhance the customer experience can drive massive improvements in margin and shareholder value. 

Join us for this webinar as Sprint presents how it is achieving its vision of transforming the customer care experience by building a retention strategy that uses a data-driven, next-best-action solution, and how they delivered this to care agents in just 13 weeks. 

By empowering agents to have real-time, contextual conversations, Sprint has gained significant benefits including:

Double digit improvement in churn

Reduction in cost per save

Increase in Net Promoter Score

Reduction in agent training costs

Improvement in agent satisfaction