Ensure your Contact Center Weathers the Storm - Seguridad Mania.com - España y América Latina

Maximize and verify that high availability and business continuity plans will work as intended, even when the going gets tough. Storm season is here early. Much of the southern US is already dealing with devastating flooding. It's important to test your plans early so that you can have confidence that your Contact Center is ready! •Test and evaluate the resilience of complex, geo-diverse systems •Verify fallback and failover rules and processes •Test and Verify Busy Hour Call Completion (BHCC) •Ensure your hot standbys can take the heat Join Mike Burke, Director of Product Marketing, IR Testing Solutions, and learn testing strategies that will allow your Contact Center to weather the storm.