Tech Tank - Innovations and Trends to Enhance the Customer Experience - Seguridad Mania.com - España y América Latina

Customers believe they’re entitled to personalized, competent service, and know they should be able to connect with a company over any channel they prefer, maintaining context throughout the entire communication process. They expect personalized, consistent and accurate engagement anytime, anywhere.

Too many companies still struggle to offer an experience that meets rising expectations at a cost that makes business sense. The consequences are unacceptable CSAT scores, and stories of poor service experiences are spread across social channels that can irreparably damage a brand. But it doesn’t have to be that way: learn how organizations of all sizes are taking advantage of cost-effective innovations and techniques to deliver consistently satisfying customer care.

Join this roundtable:

Creative Virtual will show how to offer your customers 24/7 easy access to information and support across channels with a natural language virtual assistant backed by a knowledge management, workflow management and business intelligence reporting platform

Customers will lose patience quickly after being put on hold, resulting in a frustrated caller or worse, an abandoned call.  Learn how Fonolo can help to replace hold-time with a call-back, thereby improving the experience, exceeding customer expectations, and enhancing your bottom line. 

In this demo you’ll see how TeamSupport helps B2B companies improve customer satisfaction while reducing support costs through customer-focused support and self-service features. See how the innovative Customer Distress Index provides real-time intelligence to predict customer dissatisfaction and move from reactive to proactive support, while integrated Video and Screen recording provide clarity between customers and support agents.