Security or convenience in digital banking? We want it all! - Seguridad Mania.com - España y América Latina

When it comes to banking and payment, customers’ expectations have tremendously changed in the past years. They now expect to have access to their bank’s services wherever they want and whenever they want. This pressing need for instantaneity and mobility is pushing banks to rethink the way they interact with their customers and serve them. Convenience and smooth user experience are now strategic preoccupations for banks. Nevertheless, convenience should not impend security. And customers are not ready to choose one over the other. During this webinar, the presenters will share the results of a consumer survey ran by Gemalto with 200 digital banking users. Participants will learn how banks can improve user experience on their digital channel while ensuring strong security.