Using Lean IT metrics to streamline ITSM - Seguridad Mania.com - España y América Latina

Since IT is primarily “Knowledge Work” it’s critical we understand our productivity vs. the value we create. Time is the key factor in calculating productivity. It is also important to know what value-added vs. non-value activities consume our time. Leading organizations are tapping into a new Lean IT measurement model to better understand how to measure throughput, efficiency, effectiveness and quality of ITSM services. There are three common measurement constraints: 1. What to measure for value creation, alignment and operational excellence. 2. Interpreting results. Many lack the skills and methods required to analyze metrics data to support corrective or preventative action. 3. Getting/trusting data. Underlying data collections systems are not designed to support analytical methods required for management decision making and/or are not trustworthy. This session is about how savvy IT managers are implementing a new Lean IT monitoring and metrics and ITSM. In 45 minutes we’ll cover:  What’s Lean all about How Lean maximizes customer value by minimizing waste Critical to quality measurement for ITSM Value stream mapping technique Lean ITSM value stream metrics Interpreting result with examples of non-value activities (waste) How to get trustworthy data How to learn more How to get started for no cost