What can Insurers learn from Uber’s CX? - Seguridad Mania.com - España y América Latina

In the age of the customer, if you are not fast and easy, you will be replaced! Insurance companies today are soon to witness their own version of Uberization. Uber, an e-hailer is now alarmingly disrupting a 400 year old industry with more that 1 million cab rides every day. Their most important ingredient is their vocal and active customer base who returns time and again because they know they are being heard. For insurers to become a ‘word of mouth’ hero in the crowded and price sensitive insurance market, they must treat CX as a business priority to meet the expectations of a digitally savvy customer base. In this webcast, Finny Chellakumar, the Digital Business Head at Aspire Systems will walk you through a few interesting CX strategies that can be borrowed from Uber to make your insurance firm more customer centric. What are you about to learn? •The kind of experiences that can stir instant customer love and loyalty •With customer data everywhere, how can you wisely give your customers the power of decision making? •Top 3 reasons on why customers break up with their insurance providers To get an overview on how you can uber-revolutionize your CX, join Finny on this webinar.