The Robotic ProcessAutomation (RPA) landscape is saturated with vendors that provide unattendedautomation in back-office environments. In customer service, automation is keyin reducing costs and increasing operational efficiency but only if the technologyworks in tandem with the human counterpart to tackle with empathy and careincreasingly complex customer interactions. 
 
Automation with a human touch is where Customer Service RPA stands apart in thesaturated RPA market. Customer Service RPA is the use of real-time, attendedand unattended RPA to enable end-to-end customer service automation for bothcustomer self-service and agent-assisted service interactions. It is thisunique hybrid of robot and human automation that can fully support customer servicecomplexities, amplify agent productivity and increase operational efficiency.In fact, reported results include reduction of 30% in Average Handling Time(AHT) and savings of more than $20M in operational costs.
 
 
 
Joinus as we find out how organizations are using end to end customer serviceautomation to transform agent desktop environments, eliminate multichannelfriction and provide seamless customer interactions, all while balancingautomation and human relationships. 
 
Real case studies and results will be shared that quantify the business valueof Customer Service RPA over traditional RPA technologies. Automation workingside-by-side the agent to automate mundane and repetitive tasks, retrieveinformation from different system, and provide real-time processguidance. 
 
Automation invoked from within the agent’s desktop as needed to driveefficiency and speed into the interaction. Automation free from product andsystem complexity to allow the agent to focus on the customer and providedeeper, more meaningful engagements. Automation that expands self-service fromresponding to questions to completing customer requests, and if requested,providing a seamless connection and contextual handoff to a live agent withouthaving to repeat information or rekey data. 
 
- Key Discussion Points: 
 
          Key features differentiating end-to-end customer service automation from its traditional back-office RPA counterparts
 
- The interplay between intelligent assistance, automation and human interaction in your RPA strategy ROI and real word        use cases
 
 

·  How to achieve more rapid Time to Value (TTV) 

Hora

18:00 - 19:00 hs GMT+1

Organizador

Irpaai
Compartir
Enviar a un amigo
Mi email *
Email destinatario *
Comentario *
Repite estos números *
Control de seguridad
Enero / 2026 246 webinars
Lunes
Martes
Miércoles
Jueves
Viernes
Sábado
Domingo
Lun 29 de Enero de 2026
Mar 30 de Enero de 2026
Mié 31 de Enero de 2026
Jue 01 de Enero de 2026
Vie 02 de Enero de 2026
Sáb 03 de Enero de 2026
Dom 04 de Enero de 2026
Lun 05 de Enero de 2026
Mar 06 de Enero de 2026
Mié 07 de Enero de 2026
Jue 08 de Enero de 2026
Vie 09 de Enero de 2026
Sáb 10 de Enero de 2026
Dom 11 de Enero de 2026
Lun 12 de Enero de 2026
Mar 13 de Enero de 2026
Mié 14 de Enero de 2026
Jue 15 de Enero de 2026
Vie 16 de Enero de 2026
Sáb 17 de Enero de 2026
Dom 18 de Enero de 2026
Lun 19 de Enero de 2026
Mar 20 de Enero de 2026
Mié 21 de Enero de 2026
Jue 22 de Enero de 2026
Vie 23 de Enero de 2026
Sáb 24 de Enero de 2026
Dom 25 de Enero de 2026
Lun 26 de Enero de 2026
Mar 27 de Enero de 2026
Mié 28 de Enero de 2026
Jue 29 de Enero de 2026
Vie 30 de Enero de 2026
Sáb 31 de Enero de 2026
Dom 01 de Enero de 2026

Publicidad

Lo más leído »

Publicidad

Más Secciones »

Hola Invitado