Getting CX Complexity Under Control for Agents with WEM & Generative AI - Seguridad Mania.com - España y América Latina
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Miércoles 13 de Set, 2023
Getting CX Complexity Under Control for Agents with WEM & Generative AI
15:00 - 16:00 hs GMT+1
Even as CX operations become steeped in advanced technologies such as AI and automation, the agent’s role is far from diminishing. In fact, offloading routine customer inquiries and tasks to AI and automation raises the bar for agents. Moving forward, the best agents need to be more highly skilled than ever before, capable of handling the most complex customer service issues quickly and intelligently. Preparing agents for this new reality requires a next-generation approach to workforce engagement management (WEM), one that provides generative AI-driven conversational assistance plus automation to deliver smart guidance for interactions, personalized coaching, and automated tasks. In this webinar, get a status report on the agent experience based on Metrigy’s latest CX research, and discover the role AI, including conversational generative AI, and automation are playing today.
Hora
15:00 - 16:00 hs GMT+1
Organizador
Metrigy
Septiembre / 2025 • 365 webinars
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Lun 01 de Septiembre de 2025
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Mastering 3D-IC Design Challenges Through Advanced Simulation
17:00 - 18:00 hs GMT+1
FechaLun 1-Set-2025, 17:00 - 18:00 hs GMT+1CerrarDescripciónDiscover how the new Ansys HFSS-IC can revolutionize the simulation of complex interposers and 3DIC systems, improving design cycles and product performance for advanced packaging teams.
Mar 02 de Septiembre de 2025
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Illumio Insights: Find and Contain Cloud Threats Instantly
00:00 - 01:00 hs GMT+1
FechaMar 2-Set-2025, 00:00 - 01:00 hs GMT+1CerrarDescripciónIt takes an average of 292 days to detect and contain a breach — and 44% of organizations admit they can’t respond fast enough. Attackers may already be inside, moving undetected across your hybrid cloud as legacy tools fail to (...) -
The Business of Feedback Ep 5: How AI unlocks the power of feedback (APAC)
00:00 - 01:00 hs GMT+1
FechaMar 2-Set-2025, 00:00 - 01:00 hs GMT+1CerrarDescripciónAI is everywhere, but what does it really mean for customer experience teams? In this episode of The Business of Feedback, Alchemer CMO Bo Bandy and SVP of Product and Service Ryan Tamminga dig into how CX leaders can move (...)
Mié 03 de Septiembre de 2025
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Unlocking Network Agility: DDI for Hybrid & Multi-Cloud Operations
01:00 - 02:00 hs GMT+1
FechaMié 3-Set-2025, 01:00 - 02:00 hs GMT+1CerrarDescripciónHybrid and multi-cloud architectures have become the new norm—but legacy DDI systems weren’t built to support them. In this session, we’ll explore how cloud-native DNS, DHCP, and IP address management unlock the automation, agility, and visibility required for scalable, hybrid (...) -
Email security: Top threats and how to counter them
05:00 - 06:00 hs GMT+1
FechaMié 3-Set-2025, 05:00 - 06:00 hs GMT+1CerrarDescripciónIn today's digital landscape, phishing and social engineering attacks have become increasingly sophisticated, posing significant threats to organizations worldwide. According to Kaspersky's 2023 report, spam accounted for an alarming 45.60% of global email traffic. Furthermore, a staggering 77% of companies (...)
Jue 04 de Septiembre de 2025
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[APJ] From Zero to Hero: Building the Perfect Defense
02:00 - 03:00 hs GMT+1
FechaJue 4-Set-2025, 02:00 - 03:00 hs GMT+1CerrarDescripciónWhat if we could wipe the slate clean and rebuild cybersecurity from the ground up? Picture a world where systems are AI-powered, resilient, and proactive. Zero Trust isn't just a buzzword—it's baked into the DNA of every system. Threats are (...) -
Security Champions: Scaling Security Through Collaboration
06:00 - 07:00 hs GMT+1
FechaJue 4-Set-2025, 06:00 - 07:00 hs GMT+1CerrarDescripciónApplication security teams face an impossible task: securing ever-growing codebases, pipelines, and technologies with limited resources. Security Champions offer a scalable, sustainable way to extend security reach—by embedding security-aware developers directly into engineering teams. In this session, we’ll explore how (...)
Vie 05 de Septiembre de 2025
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AI-Ready Data: A Practical Framework for Quality and Trust
11:30 - 12:00 hs GMT+1
FechaVie 5-Set-2025, 11:30 - 12:00 hs GMT+1CerrarDescripciónThis talk introduces the Open Data Institute's framework for making datasets truly AI-ready, moving beyond high-level principles to offer actionable guidance. We will explore the essential properties, metadata, and infrastructure required to build a foundation for innovative and trustworthy AI (...) -
Securing Machine Identities: Trends, Threats, and Solutions Webinar
13:00 - 14:00 hs GMT+1
FechaVie 5-Set-2025, 13:00 - 14:00 hs GMT+1CerrarDescripciónJoin Simeio and CyberArk for an exclusive webinar that delves into the critical challenges and solutions surrounding machine identity security. As machine identities outnumber human identities by a staggering margin, organizations face mounting risks from man-in-the-middle attacks, expired certificates, and (...)
Sáb 06 de Septiembre de 2025
Dom 07 de Septiembre de 2025
Lun 08 de Septiembre de 2025
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Navigating Through Kintone as an End User Training
18:00 - 19:00 hs GMT+1
FechaLun 8-Set-2025, 18:00 - 19:00 hs GMT+1CerrarDescripciónDuring this training, we'll review how to navigate the different features of Kintone as an End User. This includes running through Portal Home, interacting with the People Feature, using Spaces, and reviewing/adding data in an App.
Mar 09 de Septiembre de 2025
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Behind the Strategy: How Company Sage Delivers Stand Out CX (APAC)
00:00 - 01:00 hs GMT+1
FechaMar 9-Set-2025, 00:00 - 01:00 hs GMT+1CerrarDescripciónWhat does it really take to lead with customer experience at the core of your business strategy? Join Alchemer’s CMO, Bo Bandy, for a powerful conversation with Company Sage’s CEO and Founder, Andrew Pierce, and COO, Jeff Cummings, as they (...) -
Evolving API Gateways: F5 NGINX Insights and Best Practices
05:00 - 06:00 hs GMT+1
FechaMar 9-Set-2025, 05:00 - 06:00 hs GMT+1CerrarDescripciónJoin our subject matter experts to explore advanced architectural choices and best practices for deploying and scaling API gateways. This webinar will help you: - Discover advanced API Gateway deployment patterns for architecting cloud-native app delivery - Learn how to improve visibility (...)
Mié 10 de Septiembre de 2025
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Digital Velocity’s Greatest Global Hits Kickoff
01:00 - 02:00 hs GMT+1
FechaMié 10-Set-2025, 01:00 - 02:00 hs GMT+1CerrarDescripciónJoin Tealium's CEO, Jeff Lunsford, as he kicks off Digital Velocity, dives into the AI & Data on the Digital Frontier and shares Tealium’s customer data innovation. -
From Complexity to Simples: Building a Winning Customer-Centric Culture
01:00 - 02:00 hs GMT+1
FechaMié 10-Set-2025, 01:00 - 02:00 hs GMT+1CerrarDescripciónIn this session, Saul Lopes, Head of Customer Marketing & Engagement at Compare The Market, shares the transformative journey of building a customer-centric culture from accelerated feedback loops and advanced testing culture - to better serve customers. As Saul delves (...)
Jue 11 de Septiembre de 2025
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[APJ] Rise of the Machines: Building Cyber Resilience with AI
02:00 - 03:00 hs GMT+1
FechaJue 11-Set-2025, 02:00 - 03:00 hs GMT+1CerrarDescripciónThe power of AI is transforming cybersecurity, but how can organizations achieve true cyber resilience while balancing efficiency and minimizing risk? This session will explore the intersection of AI, machine learning, and cybersecurity, showing how clear processes, adaptive strategies, and (...) -
CVE Explained
03:30 - 04:00 hs GMT+1
FechaJue 11-Set-2025, 03:30 - 04:00 hs GMT+1CerrarDescripciónThe Common Vulnerabilities and Exposures (CVE) system allows interested parties to track all the relevant information about a specific vulnerability. It helps avoid duplication and allows software vendors and users alike to ensure that they are referring to the same (...)
Vie 12 de Septiembre de 2025
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Cyber Law & Incident Response: Navigating Personal Liability in Cybersecurity
08:00 - 09:00 hs GMT+1
FechaVie 12-Set-2025, 08:00 - 09:00 hs GMT+1CerrarDescripciónIn today's regulatory landscape, cybersecurity professionals face unprecedented personal legal exposure. The growth of data breach litigation has shifted from targeting only organizations to holding individual security practitioners accountable. With regulatory frameworks like EU DORA and NIS 2 establishing stringent (...) -
Transforming Regulatory Compliance: Mastering Emerging Tech Threats in Data Protection
10:00 - 11:00 hs GMT+1
FechaVie 12-Set-2025, 10:00 - 11:00 hs GMT+1CerrarDescripciónRegulatory frameworks can't keep up with the exponential growth of data and technological innovation. This creates critical vulnerabilities for organizations around the world. And with each breach headline costing millions in damages and eroding customer trust, the stakes for proper (...)
Sáb 13 de Septiembre de 2025
Dom 14 de Septiembre de 2025
Lun 15 de Septiembre de 2025
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Setting Permissions for Kintone Apps
18:00 - 19:00 hs GMT+1
FechaLun 15-Set-2025, 18:00 - 19:00 hs GMT+1CerrarDescripciónThis is a great training for anyone who will be a Kintone App Builder because we’ll go through how to set up permissions for apps. After this training, you'll have all you need to be able to determine how your (...)
Mar 16 de Septiembre de 2025
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The Cybersecurity Buyer's Dilemma Hype vs (True) Expertise
05:00 - 06:00 hs GMT+1
FechaMar 16-Set-2025, 05:00 - 06:00 hs GMT+1CerrarDescripciónIn the ever-evolving threat landscape of cybersecurity, true expertise is the key of robust protection. In 2023 alone, Kaspersky products thwarted over 437 million cyber attacks, while detected 411,000 new malicious files daily. What powers these formidable defenses? Join Oleg Gorobets, (...) -
Securing Al: Protecting Models, APIs, and Data
05:00 - 06:00 hs GMT+1
FechaMar 16-Set-2025, 05:00 - 06:00 hs GMT+1CerrarDescripciónAre you ready to unlock the full potential of AI in your organization? Join our exclusive webinar to discover how F5’s AI Security Solution, part of the F5 Application Delivery and Security Platform, can revolutionize your approach to AI operations. (...)
Mié 17 de Septiembre de 2025
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DNS Knows First: Inside the 2025 Threat Landscape
01:00 - 02:00 hs GMT+1
FechaMié 17-Set-2025, 01:00 - 02:00 hs GMT+1CerrarDescripciónThe threat landscape keeps evolving. Over the past 12 months, Infoblox identified a strong surge in DNS-based cyber threats and growing sophistication of adversaries leveraging AI-enabled deepfakes, malicious adtech, and evasive domain tactics. The sheer volume of domains (...) -
Ep. 2 – Zero Trust doesn’t have to be complex—when it’s done right
06:00 - 07:00 hs GMT+1
FechaMié 17-Set-2025, 06:00 - 07:00 hs GMT+1CerrarDescripciónIn this session, Akamai shares key principles that form the foundation of an effective Zero Trust strategy, including continuous verification, least privilege access, and microsegmentation. You’ll gain practical guidance on how to assess your organization’s readiness, avoid common pitfalls, and (...)
Jue 18 de Septiembre de 2025
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[APJ] Inside the Mind of an Attacker: Navigating the Threat Horizon
02:00 - 03:00 hs GMT+1
FechaJue 18-Set-2025, 02:00 - 03:00 hs GMT+1CerrarDescripciónDive into the latest data from Rapid7 Labs and industry experts as we uncover emerging threats, attacker methodologies, and critical trends shaping the global threat landscape. Understand how to optimize threat intelligence to better anticipate and defend against tomorrow’s adversaries. (...) -
Secure the AI Lifecycle with Thales
03:00 - 04:00 hs GMT+1
FechaJue 18-Set-2025, 03:00 - 04:00 hs GMT+1CerrarDescripciónArtificial Intelligence (AI) is transforming industries, but with great power comes great responsibility—especially when it comes to security. How can your organization ensure your AI systems are protected from evolving cyber threats? Thales helps organizations secure the AI lifecycle—from model development (...)
Vie 19 de Septiembre de 2025
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Navigating Through Kintone as an End User Training
18:00 - 19:00 hs GMT+1
FechaVie 19-Set-2025, 18:00 - 19:00 hs GMT+1CerrarDescripciónDuring this training, we'll review how to navigate the different features of Kintone as an End User. This includes running through Portal Home, interacting with the People Feature, using Spaces, and reviewing/adding data in an App.
Sáb 20 de Septiembre de 2025
Dom 21 de Septiembre de 2025
Lun 22 de Septiembre de 2025
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Kintone Administrator Training
18:00 - 19:00 hs GMT+1
FechaLun 22-Set-2025, 18:00 - 19:00 hs GMT+1CerrarDescripciónThis is a great training for anyone who will be a Kintone Administrator because we’ll go through the highlights of each of our admin sections. This will give you a good base as you start to set up Kintone for (...)
Mar 23 de Septiembre de 2025
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[APJ] Access Denied: Detecting and Defeating Initial Access Brokers
02:00 - 03:00 hs GMT+1
FechaMar 23-Set-2025, 02:00 - 03:00 hs GMT+1CerrarDescripciónInitial Access Brokers (IABs) are a key player in the supply chains of many of today’s most disruptive threat actors, including ransomware groups. That’s because the IAB’s business model thrives on gaining access and then reselling that access to threat (...) -
Shadow AI: The Hidden Security Risk
03:30 - 04:00 hs GMT+1
FechaMar 23-Set-2025, 03:30 - 04:00 hs GMT+1CerrarDescripciónShadow AI is growing fast—and it might be slipping under your radar. Unauthorized generative AI tools are rapidly emerging as a critical blind spot for SecOps teams, increasing the risk of data leaks, compliance violations, and costly breaches. Want to (...)
Mié 24 de Septiembre de 2025
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Accelerating Biosimilar Success: Process Development & Validation Strategies with Cytiva Fast Trak™
11:00 - 12:00 hs GMT+1
FechaMié 24-Set-2025, 11:00 - 12:00 hs GMT+1CerrarDescripciónIn the upcoming decade, patents for many blockbuster drugs will expire, presenting manufacturers increased opportunities to manufacture biosimilars. However, biosimilar development has its own set of special challenges, including demonstrating high similarity with the reference product, speed of development, and (...) -
AI for Everyone Understanding Artificial Intelligence and how to successfully implement an AI strategy
12:00 - 13:00 hs GMT+1
FechaMié 24-Set-2025, 12:00 - 13:00 hs GMT+1CerrarDescripciónDescription: In today’s fast-paced business landscape, AI isn’t just another buzz word, it’s a game-changer technology redefining organizational success. From streamlining operations to unlocking unprecedented efficiencies, a robust AI strategy is what separates industry leaders from the pack. But where (...)
Jue 25 de Septiembre de 2025
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[APJ] From Chaos to Compliant: Demystifying Cyber Regulations
02:00 - 03:00 hs GMT+1
FechaJue 25-Set-2025, 02:00 - 03:00 hs GMT+1CerrarDescripciónHow many pieces of legislation are now important for cybersecurity and how should CISOs adapt? This session provides actionable insights into navigating compliance challenges and leveraging policy changes as opportunities to strengthen existing security strategies. -
Identifying Risk in the Age of AI-Assisted Development
03:30 - 04:00 hs GMT+1
FechaJue 25-Set-2025, 03:30 - 04:00 hs GMT+1CerrarDescripciónApplication security hasn’t gotten any simpler—especially as AI accelerates the way software is built. More code, more complexity, and more fragmented tooling make it harder to answer a basic question: Where are we exposed? This session explores how teams (...)
Vie 26 de Septiembre de 2025
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What's New in Clarity 16.3.3
16:00 - 17:00 hs GMT+1
FechaVie 26-Set-2025, 16:00 - 17:00 hs GMT+1CerrarDescripciónJoin the Clarity product management team for a look at the latest Clarity 16.3.3 release. We’ll walk through the key enhancements, show live demos, and share tips to help you roll out the update with confidence. What you’ll learn: The top new (...) -
Setting Permissions for Kintone Apps
18:00 - 19:00 hs GMT+1
FechaVie 26-Set-2025, 18:00 - 19:00 hs GMT+1CerrarDescripciónThis is a great training for anyone who will be a Kintone App Builder because we’ll go through how to set up permissions for apps. After this training, you'll have all you need to be able to determine how your (...)
Sáb 27 de Septiembre de 2025
Dom 28 de Septiembre de 2025
Lun 29 de Septiembre de 2025
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Kaspersky Scan Engine Built to integrate, engineered to protect
05:00 - 06:00 hs GMT+1
FechaLun 29-Set-2025, 05:00 - 06:00 hs GMT+1CerrarDescripciónFrom web portals and email gateways to cloud platforms and local storage, modern businesses depend on a multi-layered IT environment. But each layer can also become a potential entry point for cyberthreats. That’s why having a unified, robust security solution (...) -
Benchmarking Private Infrastructure Funds – Doing It Right
13:00 - 14:00 hs GMT+1
FechaLun 29-Set-2025, 13:00 - 14:00 hs GMT+1CerrarDescripciónHow should private infrastructure funds be benchmarked to provide meaningful, comparable insights for investors? This webinar will explore the importance of adopting a systematic approach to benchmarking, the role of direct alpha in evaluating performance, and how large institutional investors (...)
Mar 30 de Septiembre de 2025
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The Workforce Under Pressure: Burnout, Skills Gaps and Organizational Risk
12:00 - 13:00 hs GMT+1
FechaMar 30-Set-2025, 12:00 - 13:00 hs GMT+1CerrarDescripciónCybersecurity professionals are under more pressure than ever—with 90% of teams reporting skills gaps, 67% facing staffing shortages, and burnout rising across roles. In this opening session, we reveal the latest workforce data from ISC2, CyberSN and Cybermindz to unpack (...) -
Tracking the real estate energy transition
12:00 - 13:00 hs GMT+1
FechaMar 30-Set-2025, 12:00 - 13:00 hs GMT+1CerrarDescripciónWhile the global real estate sector currently lags behind its decarbonization targets, Nuveen Real Estate's latest research reveals that Europe stands out as the region moving fastest on the decarbonization trajectory — creating both challenges and opportunities for institutional investors. Join (...)
Mié 01 de Septiembre de 2025
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Mastering 3D-IC Design Challenges Through Advanced Simulation
17:00 - 18:00 hs GMT+1
FechaMié 1-Set-2025, 17:00 - 18:00 hs GMT+1CerrarDescripciónDiscover how the new Ansys HFSS-IC can revolutionize the simulation of complex interposers and 3DIC systems, improving design cycles and product performance for advanced packaging teams.
Jue 02 de Septiembre de 2025
-
Illumio Insights: Find and Contain Cloud Threats Instantly
00:00 - 01:00 hs GMT+1
FechaJue 2-Set-2025, 00:00 - 01:00 hs GMT+1CerrarDescripciónIt takes an average of 292 days to detect and contain a breach — and 44% of organizations admit they can’t respond fast enough. Attackers may already be inside, moving undetected across your hybrid cloud as legacy tools fail to (...) -
The Business of Feedback Ep 5: How AI unlocks the power of feedback (APAC)
00:00 - 01:00 hs GMT+1
FechaJue 2-Set-2025, 00:00 - 01:00 hs GMT+1CerrarDescripciónAI is everywhere, but what does it really mean for customer experience teams? In this episode of The Business of Feedback, Alchemer CMO Bo Bandy and SVP of Product and Service Ryan Tamminga dig into how CX leaders can move (...)
Vie 03 de Septiembre de 2025
-
Unlocking Network Agility: DDI for Hybrid & Multi-Cloud Operations
01:00 - 02:00 hs GMT+1
FechaVie 3-Set-2025, 01:00 - 02:00 hs GMT+1CerrarDescripciónHybrid and multi-cloud architectures have become the new norm—but legacy DDI systems weren’t built to support them. In this session, we’ll explore how cloud-native DNS, DHCP, and IP address management unlock the automation, agility, and visibility required for scalable, hybrid (...) -
Email security: Top threats and how to counter them
05:00 - 06:00 hs GMT+1
FechaVie 3-Set-2025, 05:00 - 06:00 hs GMT+1CerrarDescripciónIn today's digital landscape, phishing and social engineering attacks have become increasingly sophisticated, posing significant threats to organizations worldwide. According to Kaspersky's 2023 report, spam accounted for an alarming 45.60% of global email traffic. Furthermore, a staggering 77% of companies (...)
Sáb 04 de Septiembre de 2025
-
[APJ] From Zero to Hero: Building the Perfect Defense
02:00 - 03:00 hs GMT+1
FechaSáb 4-Set-2025, 02:00 - 03:00 hs GMT+1CerrarDescripciónWhat if we could wipe the slate clean and rebuild cybersecurity from the ground up? Picture a world where systems are AI-powered, resilient, and proactive. Zero Trust isn't just a buzzword—it's baked into the DNA of every system. Threats are (...) -
Security Champions: Scaling Security Through Collaboration
06:00 - 07:00 hs GMT+1
FechaSáb 4-Set-2025, 06:00 - 07:00 hs GMT+1CerrarDescripciónApplication security teams face an impossible task: securing ever-growing codebases, pipelines, and technologies with limited resources. Security Champions offer a scalable, sustainable way to extend security reach—by embedding security-aware developers directly into engineering teams. In this session, we’ll explore how (...)
Dom 05 de Septiembre de 2025
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AI-Ready Data: A Practical Framework for Quality and Trust
11:30 - 12:00 hs GMT+1
FechaDom 5-Set-2025, 11:30 - 12:00 hs GMT+1CerrarDescripciónThis talk introduces the Open Data Institute's framework for making datasets truly AI-ready, moving beyond high-level principles to offer actionable guidance. We will explore the essential properties, metadata, and infrastructure required to build a foundation for innovative and trustworthy AI (...) -
Securing Machine Identities: Trends, Threats, and Solutions Webinar
13:00 - 14:00 hs GMT+1
FechaDom 5-Set-2025, 13:00 - 14:00 hs GMT+1CerrarDescripciónJoin Simeio and CyberArk for an exclusive webinar that delves into the critical challenges and solutions surrounding machine identity security. As machine identities outnumber human identities by a staggering margin, organizations face mounting risks from man-in-the-middle attacks, expired certificates, and (...)
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Transporte Casos
El Puerto de Algeciras usa cámaras térmicas Dahua para controlar temperatura de pasajeros sin interrumpir el tránsito
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Publicado el 2-Jul-2020 • 14.23hs
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Todos Casos
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Ejercicios de seguridad por medio de redirección de puertos SSH (port forwarding) [Webinar de 1 hora]
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Publicamos grabación de webinar que tuvo lugar el pasado 28/03/2019 por el CIO del Grupo de Medios de Comunicación español Vocento Jorge Oteo en el que explica su visión de la Ciberseguridad hoy. ... Leer más ►
Publicado el 29-Mar-2019 • 10.12hs
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Banca y Finanzas Teoría
Lo que pudo haber evitado el ciberataque a los bancos en México
Publicado el 20-Jun-2018 • 11.21hs
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Todos Teoría Webinars grabados
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Publicado el 31-May-2018 • 10.21hs
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Todos Producto
ISO 29100 y 27001. Privacidad y seguridad de la información integradas
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Publicado el 23-Jun-2020 • 16.05hs
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Publicado el 26-Set-2019 • 10.36hs
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Seguridad en SS7/Sigtran con Wireshark y Snort. Dos webinars.
Publicado el 26-Mar-2019 • 12.09hs
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