Omnichannel 3.0: Mastering the Intersection of AI + Humans in a Digital-First World - Seguridad Mania.com - España y América Latina

Developing a solid CX strategy is significantly harder than it once was. When do AI agents trump human agents? In a digital-first world, does voice still matter? And how important is platform integration to unlock new levels of agility and insight? Join Metrigy and Nextiva to get answers and insights to these crucial questions, and master building a sophisticated and flexible CX strategy that will drive business metrics. Hear from Metrigy CEO Robin Gareiss and Nextiva’s Senior Director, Porfolio Product Marketing & Customer Marketing Kate Hodgins, who will address the following: - Gain practical insights into how AI helps—not replaces—agents - Learn what consumers want (and don’t want) from technology when they interact with businesses—and find out some key generational differences - Understand consumer channel selection and the importance of maintaining consistency across touchpoints - Learn why voice remains the most crucial channel, and how to use AI strategically to elevate—not replace—voice interactions - Take actionable insights on how to optimize your omnichannel strategy