CX Expert Insights Series 3, Ep.2: AI Agents in Action: Closing the Gap Between CX Strategy and Consumer Expectations - Seguridad Mania.com - España y América Latina

In Part 1, we uncovered what consumers value—and what frustrates them—about today’s service experiences. Now, it’s time to take action.In this fireside chat, Salesforce’s Oana Lungu Polanco joins Metrigy’s Robin Gareiss to explore how AI agents can be deployed more effectively to meet rising consumer expectations and what separates successful AI implementations from those that damage brand trust.You’ll also learn: - Real-world case studies of organizations realizing value from their Agentforce, Service Cloud, and Digital Engagement investments - How a deeply unified platform unlocks AI success, lowers total cost of ownership, and realizes faster ROI than costly DIY approaches - Why data is critical to AI effectiveness and what your company can do now to prepare your data for the AI era - How to align your AI agent strategy with your channel strategy