The State of AI in ITSM 2025 - Seguridad Mania.com - España y América Latina

AI adoption in ITSM isn’t just accelerating—it’s reshaping how IT delivers value. From boosting productivity to enabling Agentic AI, the decisions IT leaders make today will define their competitiveness tomorrow. Join industry analyst Stephen Mann from ITSM.tools and Jiten Rajani from HCLSoftware for an in-depth 30-minute discussion on the State of AI in ITSM 2025 survey. Based on responses from 186 ITSM professionals worldwide, this session unpacks the real challenges, adoption trends, and trust factors shaping the future of service management. In this webinar, you’ll gain practical insights on: 1. The top ITSM challenges driving the push for AI adoption in 2025 2. How organizations are embedding AI into ITSM tools, from virtual agents to Agentic AI 3. The benefits IT leaders are realizing today—and where the gaps remain 4. The barriers holding organizations back, from ROI concerns to skills shortages 5. Why trust in AI is growing, and what it takes to maintain it Whether you’re a CIO, IT director, or service management practitioner, this conversation will give you a data-backed view of where ITSM is headed and how to prepare your organization for the next wave of AI innovation. Register now to secure your spot and get exclusive access to the full survey report.