Reimagining Infrastructure Services with agentic AI - Seguridad Mania.com - España y América Latina

Technology alone doesn’t create value—adoption and measurable outcomes do. As AI drives unprecedented infrastructure complexity, IT leaders increasingly need AI-powered, end-to-end infrastructure lifecycle services that continuously drive business outcomes. Experts from Enterprise Strategy Group, Cisco, and NTT DATA unpack the new playbook for intelligent infrastructure services in the AI era. Hear how new service models—powered by agentic service management with human-in-the-loop oversight and outcome-based governance—can transform your Cisco infrastructure into a catalyst for AI-driven growth. The session covers: • How to simplify complex IT estates with NTT DATA’s Software-Defined Infrastructure (SDI) Services • How to move beyond operational metrics with Utilization-Level Agreements (ULAs) and Value-Level Agreements (VLAs) • Gain practical guidance from industry leaders to move from reactive break/fix to outcomes-driven infrastructure for AI. Presented by Torsten Volk, Principal Analyst, Enterprise Strategy Group Aditya Afzulpurkar, Senior Vice President – Technology Infrastructure Services, NTT DATA Adele Trombetta, Senior Vice President & GM Customer Experience EMEA, Cisco