How to turn customer experience into customer trust - Seguridad Mania.com - España y América Latina

Forrester found that only 11 percent of companies are able to deliver a customer experience (CX) that sets them apart from their competition. And if you’re not standing out from the crowd, does a consumer have any reason to trust you? They really don’t. And they’re going to your competitor. There are four key ways to ensure that your CX is flawless and your market share keeps growing. It starts from the inside out, with a unified vision of CX; a strategy to solve problems fast while offering self-help; continuous, ongoing iteration and improvement of best practices, and a consistent, personalized experience in every way. To learn more about why CX has to be the core of your company and how to launch the strategy that puts your company on top, don’t miss this VB Live event! Register here for free. Webinar attendees will learn: * How to build trust with increasingly savvy consumers * Why brand reputation is your most important calling card -- and how to protect it * The key qualities customers look for in a trusted brand * The secrets of the modern customer-focused organization Speakers: * Rachael Brownell, Moderator, VentureBeat More speakers coming soon! Sponsored by Docusign