The new IT availability metric for the Digital Age...Mean Time Between Fiasco - Seguridad Mania.com - España y América Latina

In the new digital world, increasingly when IT stops the business stops. Investment in High Availability and Disaster Recovery solutions is now an essential business imperative to avoid outages and provide the ability to recover IT services quickly. Yet, there seems to be an increasing frequency of companies experiencing unplanned protracted IT outages which are typically huge in terms of financial loss, marketplace reputation and poor customer experience. The term ‘fiasco’ being often associated with these high visibility failures by the media and angry frustrated customers. In this session we look at the common causes of unplanned IT outages and protracted recovery. From this we conclude that in most cases HA and DR offers no protection and more significantly may actually be a key risk factor behind human error now emerging as one of the top causes of unplanned IT outages being experienced by IT organisations.