From Speech Analytics to Conversation Automation: The Path Forward - Seguridad Mania.com - España y América Latina

A recent survey by Opus Research shows how speech analytics is seen as a powerful tool for quality management and workforce optimization in contact centers. It also showed that forward-looking businesses and business process outsourcers expect to integrate analytics with elements of Artificial Intelligence to support an entirely new category of solutions for “Conversation Automation." Topics include: * Success of speech analytics outside the contact center drives investment * Adding machine learning and natural language generation to analytics supports a new category of service, features and functions * New use cases and case studies demonstrate a dramatic efficiencies, accuracy, savings and ROI for speech analytics-driven Conversation Automation