Discover the Value of Integrated Enterprise Service Management - Seguridad Mania.com - España y América Latina

Who are your customers, how do they define value, and how are you delivering that value? To answer these questions, Enterprise Service Management (ESM) extends the scope and focuses the context on a core set of business processes and automation requirements, critical for managing customer requests, providing knowledge, and enabling support via a shared service portal. Join us on this webcast and learn how ESM extends the principles of service management to all business units while focusing on the core practices that enable end-user productivity. Troy DuMoulin, VP of R&D at Pink Elephant, will demonstrate the value of an integrated approach to ESM process and automation, which prevents silos in the pursuit of value.