ITSM & DevOps: What are you trying to achieve? - Seguridad Mania.com - España y América Latina

Why do you want to combine DevOps with your IT Service Management? What is it that you want to achieve? Explore briefly what are the definitions of some key terms like: DevOps; End User Computing; Application Lifecycle management; Agile; Continuous improvement: Continuous Development. How much do you care about the specifics, versus the general principles, of each? How you might want to use such terms / methods in different ways to achieve your objectives. With budget pressures increasing and the pace of digital change accelerating, the drive to implement new solutions quickly is growing. Maximising skills and productivity is vital and growing staff confidence and digital dexterity is key to achieving that. To effectively introduce new systems and technologies, we need to engage with and harness the enthusiasm and knowledge of frontline staff, IT specialist staff and partners to implement digital change effectively. In this webinar we will explore a number of ways to help develop your best approach to strengthen your ITSM offering: -How your size and the way you operate determines: -How you adopt and adapt different methodologies. -How different skillsets and teams can be combined to better effect. -How you engage (or ignore) your end-users in those embryonic systems early lifecycle stages. What you might be trying to achieve: -Faster development times -Better engagement with change -Delivering quicker productivity changes post-implementation -Not building issues (more “technical debt”) for the future…